What currency will I be charged in?
All sales will be charged in Canadian dollars.
What is Sezzle?
Sezzle offers shoppers a way to split your entire online purchase into 4 interest-free payments, over 6 weeks with no impact to your credit. Please see this page for further info.
My helmet doesn’t fit, can I exchange it?
Yes, we offer free Canadian shipping for helmet size returns/exchanges if its within 30 days of receiving your order. Please see here for more details.
Where does my order ship from?
Orders ship from our warehouse in Vancouver, British Columbia
Where do you ship to?
We ship across Canada and mainland USA.
Which Shipping company do you use?
Almost all our orders are shipped via FedEx with a select few orders being shipped with Canada Post.
How are helmets rated?
Simpson helmets are certified to Snell SA2015, SFI, FIA 8859 and 8860, CMR, DOT and ECE standards.
Auto racing helmets are rated as either M, SA or K.
- The most current Snell rating is SA2015. SA stands for Special Application. SA-rated helmets are used in competitive automobile racing and require a fire-retardant rating.
- M stands for motorcycle or motorized vehicles. M-rated helmets are used for racing vehicles that do not require a fire-retardant rating.
- K- and CMR-rated helmets are used for karting applications and are not required to be fire retardant. Please refer to your sanctioning body rulebook.
How do I measure my head for a helmet?
Using a cloth tape measure, measure around your head, beginning right above the brow and continuing around the widest part of the back of the head. See our size chart for conversions in both hat sizing and XS-XL.
How should my helmet fit?
Your helmet should fit tightly to your head without being uncomfortable. It should be well-seated at the crown and you should feel contact with even pressure around your head. Cheek and ear areas can be custom fitted.
When should I replace my helmet?
Snell recommends you replace your helmet every 5 years. Your helmet should be inspected by a professional following any impact. Remember, you only have one head and racing is a dangerous sport. If you are in doubt regarding your helmet’s performance and integrity, get a new one.
ORDERS & RETURNS
Why haven’t I received a shipping confirmation?
If you haven’t received a FedEx shipping confirmation, your order has not shipped yet. Please allow 48 hours for your order to be processed.
How long will it take for my order to ship?
Most orders will leave our warehouse within 1 to 3 business days.
How do I request a return material authorization?
Please see our returns page for more information.